FAQ

Yes, iMedical will ship internationally

Shipping costs are determined by dimensions of the product and destination. Please refer to shipping costs provided during the checkout process.

Please refer to the Return Policy and contact returns@imedicalhs.com.

Once an item is received at the fulfillment center, it will take approximately 7 business days to be processed by our team and 7 business days for the refund amount to show up in your account.

Exchanges are available for some products, along with core exchanges. Please contact returns@imedicalhs.com for more information.

iMedical accepts Credit Card, PayPal, and ShopPay through this site.

Please email imedicalshop@imedicalhs.com and provide your company name and order number so our team can research the issue and resolve as appropriate.

iMedical’s Privacy Policy can be found here.

Please contact iMedical at imedicalshop@imedicalhs.com or 844-990-0460.

8:00AM to 5:00PM EST

iMedical’s Bed Refresh Program includes comprehensive inspections, repairs, and upgrades that bring your beds to near-new condition. With a focus on quality and efficiency, our program extends equipment life and ensures your beds meet high standards for safety and performance, helping you achieve long-term savings.

iMedical’s Refresh program can significantly enhance the lifespan of your medical equipment, including beds and stretchers, potentially doubling their life expectancy. The comprehensive process involves meticulous refurbishment, resulting in a unit that appears new and carries the same one-year warranty as a replacement. To ensure uninterrupted operations during the refurbishment, iMedical offers a loaner program for the duration of the process. Additionally, we can conduct an evaluation of your fleet and explore the possibility of exchanging certain equipment during the refurbishment process, thereby providing you with a standardized fleet.

Utilizing pre-owned medical equipment can significantly reduce your budgetary constraints. Unless you have a specific requirement for enhanced functionality in a particular unit, iMedical offers a superior alternative by providing refurbished equipment that has undergone a comprehensive and documented restoration process at a substantially lower cost.

Any compliance issue typically necessitates action, as it could potentially compromise patient safety. In certain instances, the sole available option is to procure the identical unit from the manufacturer. iMedical enthusiastically welcomes the opportunity to explore our Asset Refresh + Rental Programs with you, effectively addressing your equipment challenges at a significantly reduced cost compared to acquiring new equipment.

iMedical’s Refresh Program provides a cost-effective solution to extend the operational lifespan of your medical equipment. Through a comprehensive inspection, repair, and upgrade process, we restore beds and stretchers to near-new condition, ensuring the continued reliability and quality of your medical equipment. This approach not only mitigates the financial burden associated with full equipment replacements but also contributes to the overall financial stability of your organization.

We acknowledge that equipment downtime can be disruptive. Our Refresh Program is meticulously designed to minimize such disruptions by implementing phased or flexible scheduling. This approach enables you to refresh equipment without compromising daily operations. During the process, we have the option to procure loaners of the same make and model, ensuring that your beds are upgraded while maintaining uninterrupted patient care.

iMedical offers a comprehensive bed management program that encompasses rental, servicing, replacement of bed and stretcher components, and refresh/refurbishment of your fleet. We conduct a thorough analysis of your current assets and develop a customized three to five-year plan tailored to your immediate requirements, ensuring optimal outcomes in the long run. iMedical’s Bed Management program significantly reduces your budgetary outlays, with potential savings of 50-70% compared to purchasing new equipment.

iMedical assesses all of your bed and stretcher assets and designs a customized rental strategy that can be tailored to your specific needs, whether you require daily or monthly rentals. We are committed to providing our partners with the highest quality medical equipment within a matter of hours. We can dispatch the same or similar equipment that eliminates the need for training or additional in-service education.